Customer Satisfaction and Quality Management Surveillance Audit – An enriching March at INDUSTRONIC

INDUSTRONIC again faced the exciting time of the surveillance audit with the DEKRA Certification GmbH, an independent third party accreditation body, for the ISO 9001:2015. Unlike the recertification audit which takes place every three years, the surveillance audit is a yearly appointment. Therefore in the first week of March, an external auditor visited INDUSTRONIC to […]

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ISO 9001:2015 and Customer Satisfaction

We are proud to announce that INDUSTRONIC has been certified according to DIN ISO 9001:2015! Every 3 years, a recertification audit takes place to renew the certificate for our quality management system. This year we were able to become recertified according to the new standard ISO 9001:2015. The difference between the old standard ISO 9001:2008 […]

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Results of the Customer Satisfaction Workshop

Author: Carina Knörzer In this year’s internal customer satisfaction workshop the INDUSTRONIC management evaluated and analyzed the results of the 2013 online survey.  We have received feedback from partners and customers from different kind of industries and countries. Therefore, we assume, the results are representative. The answers given by the participants showed that they are […]

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Customer Satisfaction is a Primary Goal

Author: Carina Knörzer To be able to evaluate if we have reached this goal, we are always happy to receive valuable feedback. In the course of the year, we gather direct feedback from customers we meet. Furthermore, we send questionnaires to some of our sales partners.   Later, we analyze the results in a customer […]

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