Technical Support Center

Need help with an installed system , remote support or technical information on our solutions? Our Technical Support Center is here to provide expert guidance and fast assistance for all your INDUSTRONIC communication systems.

If you have any queries regarding an installed system, require technical information, or need remote support, please contact our Technical Support Center:

Phone: +49 (0) 9342 871 287
Fax: +49 (0) 9342 871 565
Email: tsc‎@‎industronic.de

Or send us a message with details of your queries via our contact form.

Vulnerabilities and Security Incidents

INDUSTRONIC takes the security of its products very seriously. If you have discovered a vulnerability in an INDUSTRONIC product or have any indications of active exploitation or a security incident affecting one of your systems, please inform us immediately.

How to Reach Us
There are two ways to contact us:

• Via our reporting form
• Via e-mail at security@no-spamindustronic.de

For reporting sensitive information (e.g., details about an unresolved vulnerability or proof-of-concept code), we recommend using the reporting form, as the transmission is encrypted via HTTPS.

What Information We Need from You
To help us quickly identify the affected system and assess your report, please provide as much information as possible, particularly details about the affected product, the system ID and, if already known, any indications of active exploitation.

Data Protection
We process the contact details submitted as part of the report exclusively for the purpose of handling your report. For more information, refer to our Data Protection Declaration.