On-site Service – Customer Service Centers in Germany


Starting in 1964, INDUSTRONIC was able to steadily expand its business when the projects were managed from the headquarter.

But with the introduction of the INTRON and INTRON-S systems in the 1980s and after introducing our first emergency call system in 1991 significant location changes became inevitable.

The INDUSTRONIC management understood that due to customer’s needs a quicker handling of occurring failures was essential. Therefore the target was to provide technical on-site service (installation, commissioning and maintenance) all over Germany.

Until this time, in the beginning of the 1990s, INDUSTRONIC was only present with its headquarter in Wertheim (Baden-Wuerttemberg) and for a short time with a technical office in Muehlheim a. d. Ruhr (North Rhine-Westphalia).

With the opening of the Service Office in Ludwigshafen (Rhineland Palatinate), first actions towards expansion were taken in 1992. The goal was to build an office from there the on-site service activities could be planned.

Just three years later, INDUSTRONIC was able to expand again and opened a Customer Service Center in Dormagen (North Rhine-Westphalia). Our highly qualified staff offers a 24 hours on-site service on 365 days a year and is also responsible for diverse sales activities such as consulting, planning and training.

Whereas the Center started with just seven employees, today 15 motivated staff members are looking forward to realize our customer’s projects, always working closely together with the colleagues in the headquarter in Wertheim.

In 2002, additionally to the foundation of INDUSTRONIC Beijing, the second Service Office was opened at the Hoechst Industrial Park near Frankfurt a. M. (Hesse).

Similar to the office in Ludwigshafen, the main function of this location is to provide a base for the INDUSTRONIC Technical Service employees. From there the service assignments are coordinated.

To make sure that the customer support also covers South and North Germany, INDUSTRONIC decided to put up another Customer Service Center in Berlin, in 2007.

Today INDUSTRONIC offers worldwide customer support with a network of certified partners and representatives which will be steadily expanded.

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