We have received feedback from partners and customers from different kind of industries and countries. Therefore, we assume, the results are representative.<\/span><\/p>\n The answers given by the participants showed that they are generally satisfied with our products and services. In comparison to the last survey we could even improve the figures of some categories.<\/span><\/p>\n Here are some of the strengths we have determined:<\/span> <\/span><\/p>\n – <\/span>High quality & reliability Of course there are also things we can improve. \u201cWhat can we do even better?\u201d was one of the questions in our online survey. It is of great value for us to understand the needs of the customers and learn about products or system features that they miss.<\/span><\/p>\n \u201cReduce prices\u201d was one of the answers we have received. We always try to offer competitive prices, however, superior quality and high-tech-systems made in Germany require reasonable prices. In addition to that, our highly rated services like technical support, engineering and consulting are part of the package we offer. <\/span><\/p>\n Another comment was \u201cbe more innovative\u201d. Currently, we are in the process of developing new IP based products which we will start to launch within the next months. To be regularly informed about any product news be sure to subscribe to our newsletter.<\/span><\/p>\n The participants had also been asked to name the main reason why they have bought INDUSTRONIC products. They could choose from five given reasons. On the pie chart below you can see the summary of the participants\u2019 opinions. <\/span><\/p>\n Please let us know your experiences and participate here in the 2014 customer satisfaction survey! The participants of the survey could choose one out of five given main reasons for buying INDUSTRONIC products.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Author: Carina Kn\u00f6rzer In this year\u2019s internal customer satisfaction workshop the INDUSTRONIC management evaluated and analyzed the results of the 2013 online survey. We have received feedback from partners and customers from different kind of industries and countries. Therefore, we assume, the results are representative. The answers given by the participants showed that they are […]<\/p>\n","protected":false},"author":10,"featured_media":1315,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[41],"class_list":["post-1271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-industronic-2","tag-customer-satisfaction"],"_links":{"self":[{"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/posts\/1271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/comments?post=1271"}],"version-history":[{"count":2,"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/posts\/1271\/revisions"}],"predecessor-version":[{"id":3927,"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/posts\/1271\/revisions\/3927"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/media\/1315"}],"wp:attachment":[{"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/media?parent=1271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/categories?post=1271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.industronic.com\/blog\/wp-json\/wp\/v2\/tags?post=1271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/span>– <\/span>Technical competence and expertise
\n<\/span>– <\/span>Training
\n<\/span>– <\/span>Excellent support service
\n<\/span>– <\/span>Multiple system functions<\/span><\/p>\n![\"\"](\"https:\/\/www.industronic.com\/blog\/wp-content\/uploads\/2014\/05\/Statistik_2013_21.jpg\")
<\/span><\/p>\n