After Sales Service

Service team
Expert service

Maintenance

Our expert, trained staff will maintain your communication systems effectively and reliably:

  • INDUSTRONIC communication systems
  • Third party systems
  • Plant warning systems conforming to DIN EN 60849 and technical test regulations
  • Incl. battery maintenance conforming to IEC 60896-1 / DIN 43530

Our staff can also perform tests on devices and safety systems as well as safety, control and regulation equipment as defined by ATEX Directive 94/9/EC. This offers full compliance with the German Technical Regulations for Work Safety (Technischen Regeln für Betriebssicherheit [TRBS]) and the German Work Safety Ordinance, including in areas at risk from explosion.

Help and Information

If you have any queries on a system we have installed, or if you need technical information on our systems, please contact our Technical Support Center.

Or send us a message using our contact form

On-site service

In addition to technical testing conforming to work safety regulations and maintenance of your systems, we also provide you with on-site support in compiling and creating system documentation, cabling plans, routing plans, device designation, Ex equipment inventory, etc.

You can also expect a comprehensive service when commissioning or expanding your existing intercom, PA and general plant warning systems.

24-hour service

We offer different servicing and maintenance contracts for around-the-clock service, 365 days a year, with response times of 3 - 48 hours.

Our 24-hour service repairs faults in your communication system at the level you require, including replacement, repair and spare parts service.

Warranty

Our high quality systems and products come with a comprehensive warranty.

Extended availability of spare parts

Our products have a long service life, with robust construction - designed to protect your investment. This is why we guarantee the availability of all essential spare parts for at least 10 years. We are also happy to undertake the organization and management of your spare parts stock.